RETURN AND EXCHANGE POLICY

At El Comodo, we strive to ensure that every pair you receive meets the highest standards of comfort and quality. If for any reason you are not completely satisfied with your purchase, we offer a simple return and exchange process.

Returns & Exchanges

  • You may request a return or exchange within 7 days of receiving your order.

  • The product must be unused, unworn, and in its original packaging with all tags intact.

  • Items that show signs of wear, damage, or alteration will not be eligible for return or exchange.

Exchange Policy

  • Exchanges are allowed for size issues or manufacturing defects.

  • Once the returned item passes our quality check, we will ship the replacement product based on availability.

  • If the requested size or product is unavailable, we may offer a store credit or refund.

Return Process

  1. Contact our support team within 7 days of delivery with your order number and reason for return/exchange.

  2. Our team will guide you through the return process.

  3. Once we receive the product and it passes our quality inspection, the refund or exchange will be processed.

Refunds

  • Refunds will be processed after the product passes the quality check.

  • The refund will be credited to the original payment method within 5-7 business days.

Non-Returnable Conditions

Returns will not be accepted if:

  • The product has been used, worn, or damaged by the customer.

  • The request is made after the return window has expired.

  • The item is returned without original packaging or tags.

Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the product and packaging so we can resolve the issue promptly.